Unhappy loyal Customer

One of the Agents by the name of Shakira contacted me and told me that I am due for an upgrade, which I was surprised because I knew I had to wait for few more months.

I then agreed to upgrade to S21 and the upgrade package was R669. The Phone was received in March. I am shocked by the invoice that I got and I contacted the MTN customer service I was told that the reason for my bill being high is the Migration fee that I was charged because I upgraded my contract before time. The Agent ( Shakira) did not disclose this information about the migration fee as she made me believe that I am due for an upgrade to otherwise I would have waited until my contract was ready to be upgraded.

The attached Invoice shows that I was Charged R1 989,20 which I will like to dispute this amount and rectify or else I am glad to cancel the contract with MTN.

This is totally unacceptable as some of my debit orders will bounce back. The service I have received from Summer moble was horrible and I will not advise anyone to use your services.

I hope whoever check this reviews will be able to assist me.