Unhappy for the second time

Hi Have only had bad experiences with MTN since this is the second time that I have to complain on Hello Peter to get any help. I have a wifi ****le with MTN and my account have been handed over to the legal department without any notice or advice of account being beheind because of non payment, well let me explain: I was behind one payment in the month of October wich I accept as it was my own fault because there were not enough money in my account, but I went into the store and paid the outstanding balance and had to wait 2 days so my account could be unblocked and that i could receive my data and they told me that the debits would go on as always, by the month of November the debit order did not go thru but there were enough money in my account and so I got the money and paid the outstanding balance at my nearest MTN shop I had to unblock my account again calling the 135 number again and the same thing happened today as I wanted to go pay my account because my data is cut off and I cannot remember if the debit order did go down from my bank account, JUST to find out but the consultants in the shop cannot access my account because my account has been refered to the legal department without any notice so now I have to suffer the consequenses because of mtn not deducting my debit order ???? The lady on the phone when I called 135 were not very friendly either and on top of that we were not able to understand each other. Earlier in november I wanted to cancel my mtn wifi ****le because it is just causing me head aches and unhapyness and they told me the settlement is R4500. If Mtn is not going to be able to help me cancel this contract I am going to have to turn to the ombud as this is consumer abuse refering me to legal department without even a notice. And I will claim all of the premiums that I have paid thus far during the period of the contract. My cellphone number: *** Marco Esterhuizen