Unhappy customers

Good day,

My name is Confidence Mokoena, On the 20th of October 2019, I purchased a sim card for contract sim swap at Westgate Shopping center MTN mobile telephone network (Pty ) Ltd (shop 155). The sim swap was not successful but I only realized when I got home as I was given an instruction of inserting the sim card after two hours.

I called MTN using 135 customer care number, I was unfortunately told that they will not help me with contact sim swap over the phone, on the system the sim swap was never registered.

I went back to the shop on the 22 October 2019, I was told by one of the consulted that the sim swap was successful however the sim card was not rica'd, he rica'd it and assured me that after an hour the sim card will work. It did not work.

I went back to the shop yesterday on the 27 October, I was told the sim card is faulty and they replaced it with a new card, they said the sim swap was successfully, and after 3 hours I should insert it, it should work. However it didn't work still, I called the MTN customer line again, I was told to wait 7 days while back office check it.

Today I decided to call the branch, I have been calling them from 9am today (28 October 2019) on *** they don't answer the phone, it rings unanswered.

This is such an inconvenience for me as I'm waisting petrol going to westgate shopping center, I live 11 kilometers away from westgate.

Kindly assist. Confidence Mokoena *** ***