Unhappy customer with MTN South Africa

I have a complaint with MTN that is not resolved. I received a call from MTN direct telling me that I'm a loyal customer who deserves to receive data promotions from them and they ask me to give them an mtn number which they are going to load that data from, I agree to give them my sibling number so that that free data will be loaded there, unfortunately when the call end I receive an email saying that I app**** for a new contract, I was shocked and started to ask myself if they're from mtn or ****, I immediately call MTN customer service, unfortunately I didn't find help with the new account they advised me me to go to the police station ask for avidavity and take it to the store to lodge *****.

I followed the instructions but didn't find any help up until to date. I called the ***** department and asked for help 3 times without any change, the account is increased and I can't afford to pay for it as I'm unemployed, now I'm thinking on approaching my lawyer for further assistance.

I was with MTN for more than 12 years but I don't know it anymore 😭😭😭😭😭😭😭😭