Unhappy customer, ****ty service

I had a laptop taken out and received it on the 1st of July 2021. A few weeks later on the evening of the 30th of July 2021 I switched it on to do an assignment and a grey screen appeared and stayed constant. I contacted my MTN rep and she referred me to the repair center (which do not operate on weekends) and they collected my laptop eventually and changed the hard drive. I specifically said I do not want the laptop back if it will be fixed. It wasn't even a month old and was told that it is 'out of the 30 day agreement'. I contacted my rep and she spoke to her Area Manager, Mr Calvin Maseko, who said he cannot help unless my laptop gives another problem. I said that I would like to cancel the laptops contract then and he told me to pay the full term of the contract and sell it privately. So much for customer service right?!!!

I've been a loyal MTN customer since 2011 and I've never gotten this type of ****ty service.