Unhappy customer ***

I gave Sim contract with MTN the debit order did not go through in the month of November then December on the 31st, I paid R811 of which the consultant told me that it was for the month of December and November plus re-activation fee. Up to date the sim is not activated as yet, they, I am currently communicating to the email that is going back and forth to tell me to pay R500 plus I need someone to call and let me know why my Sim went to pre-termination while it was 1 month in arrears that I even paid before month end. *** Tel no ***