Unhappy customer AGAIN!

Good day

Name: Ayanda Masoka

I'm very upset and believe me I will take this as far as I can. On 13 Aug a consultant by the name of Sibongakonke Duma called me and simply put she said she's calling on behalf of MTN.

She said she is changing my data plan(not contract) so I instead of the 2GB and minutes I can get 15G of data for an extra R10. I agreed to that on the basis that I will be paying an additional R10 to what I was already paying. Today I check my bill on the MTN App and it's over R500. I cannot afford that amount and I will not pay that amount because whatever she did on my contract is NOT what I agreed to.

May that call be pulled, listened to and escalated because this is not right and it goes against the TCF policy and consumer protection act. I need that consultant and many like her reprimanded and she must pay for the nonsense she did not me!

Please get someone from management to call me and fix this issue as soon as possible. I'm not in a financial state to pay that amount of money due to a consultant who falsely said what she said and made changes I did NOT agree to on my contract.

I need feedback before the bill date because I'm definitely not paying for this nonsense.

Thanks Ayanda