unhappy customer

Good day

I am seriously unhappy customer. I have two contracts with MTN for data usage. I have been calling your call center querying why I am being over debited. All the consultants that I have spoken to do not even know to explain my bill. Secondly whenever I call your retention team, they request for cancellation for some reason they still continue deducting my money from my account for a cancelled contract.

I am tired of being transferred from one person to another and no one can tell me what is happening and all they are doing telling me that they can only escalated and most of the time its one consultant blaming the other for their work. Can I have my money back please. And as for signing a contract for R150 and being debited such a ridiculous amount from R150 to R700 for 5 GIG contract. No one bothered to explain this to me when taking up that contract…Please check your all records ..I am aware that all call are recordered. As for the unprofessionalism, This morning I requested to speak to a manager , held on the call for 42 minutes and they next thing the line cut off. I must then call you guys again.

Guys we are living in tough times and every cent counts, By me giving you authority to debit my account was not to abuse me and do what ever you want with my account. You are costing me unnecessary bank charges for bounced debit orders that I have not authorized. If you bank with FNB you would understand the bank charges are. I am tired of following up with your Team, Customer service says that should speak to retentions, retentions say I must speak to customer’s service. This is just a hideous process, and you are not assisting customers.

Please also check how many interactions I have had with you guys….this is unacceptable…..

If my request is not dealt with I will escalate this to online platforms., Your Ombuds and any highest level. transferred back into the IVR to connect another customer or they hang up, Siyas in retentions is good example….call taken today 09:30 Pascaline is another one…. Call dropped

Apparently you don’t have managers that assist customers, They are always busy when asking for one. If insist the call gets

My Id ***

I am not happy, please improve on your customer experience….

Regard