UNHAPPY CUSTOMER

so on Saturday my dad walked into MTN store Westgate Mall Mitchells Plain wanting to make a payment on the account. When he was told that they cant assist him without me being present being the account holder he then got me i asked what the difference was between MTN Canal Walk and MTN N1 City compare to Westgate Mall as Century City and N1 City will always be willing to to assist and all the time go out their to help when myself or my father go there.

However when walking into Westgate Mall where Sean Ernstzen was extremely rude and unhelpful spoke to me in a rude manner have no work ethics what so ever.

After making the payment he doesn't even thank us for the payment made, he didn't even tell us when the line will be active again as i had to ask him twice and still he refused to answer he didn't even bother to say the least like reboot the handset or anything.

The manager who was Shameega Opperman who was just standing there minding her own business heard me going off with the consultant heard the manner he was communicating in but she didn't even bother to come and say or tell him not to speak to me as the customer the way he was speaking to me.

When i asked her where the manager was he just pointed at and said there she but he didnt even bother to call her i had to go to her myself to speak to her.

i feel the MTN Westgate Mall has treated myself and my dad with utter disrespect when i asked Shameega for feedback as she said he was going to deal with Sean she rather gave me he email address but didn't even bother to ask me for my email address to contact me regards this matter.