TT
Thabo T

1 reviews | Active since Aug 2015

31 Aug 2015, 22:40

unhappy customer

Hi<br> My contract expired on January and I was struggling to cancel it due to the fact that the number was not appearing on mtn shops . Since after January I was not receiving statements and they were deducting R100 instead of R278 which was for1gig bundles . Today I'm shocked because my bill is around R2350 which was deducted unexpected and the number was blocked last month,so obviously I was not using and no statement or communication came prior . I'm so disappointed in mtn after doing business with it for so many years.

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Sept 2015, 14:22
Official
Hello thokolothabo,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has been migrated to prepaid and a billing query logged for billing to investigate and provide feedback.

Best regards
Mantoa
REQ:***

Best regards,