AN
Ayanda N
1 reviews | Active since Jul 2015
21 Jul 2015, 16:19
UNHAPPY CUSTOMER
There was something wrong with My i phone 6 plus camera & i took it in for repairs, guess what till today still haven't received my phone and its now 3 month going to 4 month now and mind you i am paying for that phone on a monthly basis...I am basically paying for mahala...and on the other hand MTN is busy deducting my money monthly, I emailed them several times, i called them up until now i haven't head anything from them.<br> <br> I am sick and tired with MTN bad service and I will terminate my contract as soon as my contract expires.<br> ***<br> what mobile number you have my phone.NXA
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Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 11:45Hello ayandachembe,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center.
Regards,
Felicity
REQ:***
Best regards,
MTN South Africa's reply28 Jul 2015, 11:45
Official
Hello ayandachembe,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly email us your IMEI number and we will investigate with our repair center.
Regards,
Felicity
REQ:***
Best regards,