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mpho S
1 reviews | Active since Jun 2015
27 Jun 2015, 08:53
unhappy customer
I HAVE AN AIRTIME AGREEMENT WITH MTN FOR AIRTIME, SMS BUNDLE AND DATA BUNDLE WHICH I PAY R69.00 PER MONTH BUT ON THE 20TH OF JUNE THE MONEY TAKEN FROM MY ACCOUNT IS R145.00 WHICH I HAVE BEEN TRYING TO QUERY WITH MTN FOR THE WHOLE WEEK BUT THE CALL WOULD JUST GET REJECTED AFTER EACH CALL TAKEN ABOUT 20 MINUTES OF WAITING THEN IT WILL RING THEN BE ROUTED BACK TO THE MACHINE AFTER A LONG TIME THAT CALL WOULD END. I HAVE ALSO SENT AN EMAIL TO REQUEST TO CANCEL FOR THE CONTRACT ON MONDAY SEEING THAT THE CONTRACT HAS CHANGED WITHOUT HAVING TO ADVISE ME BUT I STILL HAVE NOT RECEIVED ANY FEEDBACK.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello trudynents,
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've now had a look at your account and we see that your contract expired on the 30th of May 2015. The promotional price of R69.00 is no longer valid and your contract is now running on a month to month basis.
All services including your subscription is charged at a standard rate until such time that you renew the contract for a new package & device or submit a request for us to migrate your number over to prepaid.
Our call centres has been high experiencing high call volumes, resulting in longer waiting periods by our customers. We have a few other customer contact channels and will suggest that you make use of our \Live Chat Service\".
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've now had a look at your account and we see that your contract expired on the 30th of May 2015. The promotional price of R69.00 is no longer valid and your contract is now running on a month to month basis.
All services including your subscription is charged at a standard rate until such time that you renew the contract for a new package & device or submit a request for us to migrate your number over to prepaid.
Our call centres has been high experiencing high call volumes, resulting in longer waiting periods by our customers. We have a few other customer contact channels and will suggest that you make use of our \Live Chat Service\".
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello trudynents,
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've now had a look at your account and we see that your contract expired on the 30th of May 2015. The promotional price of R69.00 is no longer valid and your contract is now running on a month to month basis.
All services including your subscription is charged at a standard rate until such time that you renew the contract for a new package & device or submit a request for us to migrate your number over to prepaid.
Our call centres has been high experiencing high call volumes, resulting in longer waiting periods by our customers. We have a few other customer contact channels and will suggest that you make use of our \Live Chat Service\".
We are truly sorry for the delayed response to your post and for any inconvenience caused.
We've now had a look at your account and we see that your contract expired on the 30th of May 2015. The promotional price of R69.00 is no longer valid and your contract is now running on a month to month basis.
All services including your subscription is charged at a standard rate until such time that you renew the contract for a new package & device or submit a request for us to migrate your number over to prepaid.
Our call centres has been high experiencing high call volumes, resulting in longer waiting periods by our customers. We have a few other customer contact channels and will suggest that you make use of our \Live Chat Service\".
Best regards,