sS
sandy S
1 reviews | Active since Mar 2015
19 Jun 2015, 12:42
UNHAPPY CUSTOMER
Hello Peter <br> <br> I have a concern here,I finished paying MTN contract phone on the 20th March 2015 and now they are busy debiting my account withouth my concern and i am very dissappointed.<br> <br> This is ridiculous according to my understanding their system should be updated if people finished paying contract. <br> <br> Please assist as now Im busy doing reversal into my account i am worried.<br> <br> Your assistance herein is appreciated.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Jun 2015, 13:15Hello F***,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have sent through the request for cancellation to our retentions department on your behalf.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have sent through the request for cancellation to our retentions department on your behalf.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply24 Jun 2015, 13:15
Official
Hello F***,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have sent through the request for cancellation to our retentions department on your behalf.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have sent through the request for cancellation to our retentions department on your behalf.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***