1 reviews | Active since Dec 2014
Unhappy Customer
I've had my mobile number for years and each time I would decide to either upgrade or convert to prepaid and upgrade where there was a need for me to upgrade. You call the 080 number but I fortunately you get transferred to the next available branch either PE, Durban, Joburg and the list goes on and on so you can never talk to the same branch and when you leave a message you are advised someone will be in touch with you but nobody ever does. Around 2 or 3 years ago I called MTN regarding my other additional number 060******* and asked my contract to be terminated and my number to be converted to prepaid but someone decided to upgrade my number instate. I have called MTN about the issue for years and years, I have been paying for this contract until the matter is resolved as once one cancels the contract it's difficult for the prepaid guys to view contract system. Now all my contracts has come to an end but again I can't stop this contact as the matter as not yet been solved. MTN can you kindly look at this matter, solve and please refund me all the monies I have been paying since this contract was upgraded without my concern. Everytime I am told that the matter has been sent to that advisors Team Leader and they will listen to the call and get back to me, it's been over 3 years can we please close the matter now. Regards
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will investigate the upgrade done in 2016 and provide feedback asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh
Complaints Management Team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will investigate the upgrade done in 2016 and provide feedback asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh
Complaints Management Team
Best regards,
Thank you for the call on Tuesday
Do you know when we might have feedback regarding the above?
Kind Regards
Thank you for the call on Tuesday
Do you know when we might have feedback regarding the above?
Kind Regards
To whom it may concern,
It's been a week since I logged my complaint on Hello Peter, I never expected it but you supriced me the next day when I received a call from you and advised me that you will investigate and revert back to me.
To my surprise you went back to the same MTN I knew for the past 10 - 15 years where its gonna take a miracle for a query to be resolved and that only depends on the person handling the case and if they themselves are willing to assist, go that extra mile not to benefit themselves but at least try to "brighten a clients day, like what they will say when they answer the call"????♀️
To get to the crux of the matter MTN.....is it possible to please resolve my unauthorised upgrade query done more than 3-4 years ago? Refund me all the premiums collected for the same of years you have been collecting and advise that all matters has been resolved?
To hear from someone who cares, will go a long way MTN. The same way you send reminders of missed premiums, depleting minutes and data and reminding clients of their upgrade due date, please can we Please resolve this matter? It has been over 3 years
Kind Regards
Still unhappy Client after 7 days??????????♀️
To whom it may concern,
It's been a week since I logged my complaint on Hello Peter, I never expected it but you supriced me the next day when I received a call from you and advised me that you will investigate and revert back to me.
To my surprise you went back to the same MTN I knew for the past 10 - 15 years where its gonna take a miracle for a query to be resolved and that only depends on the person handling the case and if they themselves are willing to assist, go that extra mile not to benefit themselves but at least try to "brighten a clients day, like what they will say when they answer the call"????♀️
To get to the crux of the matter MTN.....is it possible to please resolve my unauthorised upgrade query done more than 3-4 years ago? Refund me all the premiums collected for the same of years you have been collecting and advise that all matters has been resolved?
To hear from someone who cares, will go a long way MTN. The same way you send reminders of missed premiums, depleting minutes and data and reminding clients of their upgrade due date, please can we Please resolve this matter? It has been over 3 years
Kind Regards
Still unhappy Client after 7 days??????????♀️