1 reviews | Active since Mar 2009
Unhappy Customer
I have requested for a sim swap from MTN for 2 weeks, they have asked me to go to the police station to do a affidavit as I have failed security quesrions, I did as I want told and sent back the documents to ***,then I got a automated message with the following reference Affidavit for SIM SWAP [#428405],A lady Smangele Mazibuzo rep**** to my email asking me to send my details so that they can assisted with the sim swap, I called the call centre they have claimed that I have not sent the documents and they don't anyone by the name Smangele Mazibuko.
This is really frustrating with the level of professionalism received from MTN.
Ridiculous customer service, very disappointed
Can someone come back to me and sort this out.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,