Unhappy Customer

Hello Peter I took a 36 months laptop contract with mtn online. It was delivered on de 11th feb 2019and it was dead on arrival..Lisa Pillay send aramex couriers to fetch it on de 20th february...untill today never got a laptop.talked to Amanda from rewards she said she cant see my details on their system. Asked for cancellation or refund Amanda just promise to get back to me untill today i have no laptop .stop order is deducting from february please help me get my laptop or they must cancel the contract.laptop was for my son he is in college now for his assignments..PLEASE HELP