Unhappy customer

Bad service I received a sms from MTN today stating that i've exceeded the R1000 limit on my account. I'm on a MTN contract with 2G and 6 G (promotional) I phoned 135 and confirmed that my unbilled balance is over R11000. My bill every month for the past 2 years has been less than R 200 exactly every month.

I went to MTN Forrest Hill to get assistance. While waiting for assistance, I phoned 135 and spoke to a consultant who confirmed my R11000 balance. She refused to accept that this might be a mistake and said that I must have used the data for this to have happened.

I spoke to two more consultants stating that i'm currently disconnected from the MTN network . I need to get an answer. They both told me the same story.

Ref: ********** 75 Ref : ********** 73