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zainab H

1 reviews | Active since Nov 2012

14 Nov 2018, 14:50

Unhappy customer

Ive had this problem now for months just when i thought it was sorted out. I signed a contract with Warda at vangate mall mtn for a 30GB deal per month for R199. Instead i got 40GB for R299. This was going on for months then only after numerous attempts to get it sorted Masnoena at vangate mall MTN sorted it out. NOW im getting 15GB but im still paying the price of 30GB deal. Im fed up! I cant operate like i normally do as far as my business is concerned. Im loosing money, im getting irritated, im not happy with the service. No compensation was even offered, no apology, nothing!

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Nov 2018, 13:28
Official
Good day Zainab

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team

Best regards,