1 reviews | Active since Oct 2018
Unhappy customer
Good day
Can someone please help me , My name is Lehlohonolo is took a new contract with MTN in March , which everything went well and i was very happy . While i was awaiting for my phone to arrive , i waited and waited until i decided to call MTN direct and only to find out that my phone was suppose to be delivered already . Did call the carrier company that DSV that told me that they couldn't deliver my phone because of the incorrect details , this has been going back on fourth from MTN to DSV while am being billed at the same time.
Can someone please rescue me cause now am being handed over because i couldn't be paying for a device i didn't receive and no one seems to be taking any initiative.
Name: Miss Lehlohonolo Maggie Bopape ID: ********** 793089 Account number : A ********** Cell number : ********** 593 Alternative number : ********** 012
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have called the DSV delivery they confirmed the device was sent back to MTN Midrand warehouse. The reference number ***.
The account will be credited for the balance owing R 993.71. The credit will reflect on the account 1 2 day's time.
The request will be sent as well to the legal team to reactivate the account and remove the account from legal status.
Once this is done you may visit any MTN dealership to assist you with a contract.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have called the DSV delivery they confirmed the device was sent back to MTN Midrand warehouse. The reference number ***.
The account will be credited for the balance owing R 993.71. The credit will reflect on the account 1 2 day's time.
The request will be sent as well to the legal team to reactivate the account and remove the account from legal status.
Once this is done you may visit any MTN dealership to assist you with a contract.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,