1 reviews | Active since Sept 2018
Unhappy customer
MTN baywest lower and upper floor makes no difference witch one you go to both is a waist of time I payed my MTN account cash every month for the last 3 month because I don’t know how they got it right but my debit orders never go off with them and I have queried this multiple times but they say no don’t worry as long as you pay your account every month it’s fine so that’s what I do but now I payed my account on Thursday the 30th and they suspended my account so I phoned them to help me oh boy was that a joke after hearing me explaining how I can’t access my bank account on the app or making phone calls they said there is nothing they can do and hanged up!!!! How does a company like MTN expect customers to stay loyal to them when this is the service they offer you...
Good day Justin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that there is an amount of R230.00 that is due on your account. We have received your payments of R230.00 on 30/08/2018. Also, your debit order was active, however, due to it bouncing twice, it was automatically removed.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Justin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that there is an amount of R230.00 that is due on your account. We have received your payments of R230.00 on 30/08/2018. Also, your debit order was active, however, due to it bouncing twice, it was automatically removed.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,