ES
Elson S
1 reviews | Active since Aug 2018
13 Aug 2018, 11:14
Unhappy customer
I went to do an upgrade on the 14 April 2018 ag mtn wonderpark center. The agreed amount was R299.00 for both the router and huawei P20 lite. To my surprise, they are debiting R558.13 from my account.I complain for the past 3months for the problem to be sorted but failed.They are now dropping my calls. Please help as i want this problem to be sorted and get my refund back on the different amount for 3months.
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MTN South Africa's replyOfficial
13 Aug 2018, 17:01Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly reply with your Id or account number in order to investigate and resolve accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply13 Aug 2018, 17:01
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly reply with your Id or account number in order to investigate and resolve accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,