1 reviews | Active since Jun 2018
Unhappy customer
Good Afternoon.
I upgraded my wifi contract 2 months ago, however, I still haven't received the router and the sim card. I have desperately been trying to contact the retention's team with no luck. Every time I call they take forever to answer of my call cuts at the most crucial time. I just want to find out what the issues. Banele Mlangeni did my upgrade. I have emailed him twice still with no luck. I am paying for a device I do not have on hand!
Please help me I am getting very irritated.
Thank you Kind Regards
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly provide us with your alternative number where we can contact you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly provide us with your alternative number where we can contact you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,