1 reviews | Active since Mar 2018
Unhappy customer
Mtn called to offer extend on my contract with false info they delivered SIM card while thought will be added on my existing contract , the very next day after they delivered tried to send at store they said it's not yet on the system I must come back when I returned now they want to charge me 820 and the gave me up to 10days to return without charge it's not even 10 days they giving me problem .and explained to them also that got.Dismissed after they gave SIM card can't be charged for the SIM card course is not even activated and is not used .
Dear Maria,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional manager to address the store as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Maria,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional manager to address the store as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,