Unhappy Customer

<p>I sent a mail yesterday to the support centre of yello data, addressed to Judy. I still have not received a reply from her. I am very dissatisfied with the service I have received from Yello Data, in particular with the manager at the call centre, Fanele. I called the call centre last Thursday to query 2 payments that went off my bank account to Yello Data. A payment of R59 normally goes off for 1 GB of data, but this month R243.84 and R302.84 were paid. I did not authorise additional payments to be made. I was told to email proof that that was the case. The payment was not reflecting on my bank statement as yet, so I mailed a copy of the sms I had received. By Friday morning I had not been contacted regarding my query. I then mailed a copy of my bank statement showing the 2 payments. I also phoned the call centre again to check if the mails were received and the reasons for these high payments. The person I spoke to said I had to wait 7 – 21 days for a response and that he was not able to assist. I was not happy with this and asked to speak to the manager. She was not available and was told that she will contact me. By the afternoon she had still not contacted me, so I called the call centre again, I was then transferred to her. She said she will respond to my mail and give me a call on Monday. By Tuesday she had not done either. I phoned the call centre on Tuesday and was told that she is not available and that I should leave my contact details for her to phone me. She still has not contacted me. I phoned the call centre again on Wednesday, and again I was told that she is not available. I need to know the reasons for these payments and why no one is able to assist. Yello data has a call centre to assist their customers and yet no one is able to help, not even the manager. There is no one else to escalate this issue to. As of today no one from yello data has responded to my query.</p> <p> </p>