1 reviews | Active since Jan 2017

17 Jan 2017, 17:06

unhappy customer

<p>I settled my contract with mtn in 2015 however mtn still says i owe them and they refusing to give clear or send me a settlement letter even though they have proof that i had paid them.this is very frastrating me as ive been sent from pillar to post.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Jan 2017, 22:33
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ:***