1 reviews | Active since Aug 2016
UNHAPPY CUSTOMER
<p>I AM USING SONY T3.THIS PHONE GAVE ME PROBLEMS SEVERAL TIMES. THE FIRST TIME IT WAS TOWARDS THE END OF LAST YEAR(IMEI ********** ********** 3), IT STARTED BY LOOSING NETWORK AND IT EVENTUALLY DIED. I TOOK OT TO MTN KEYWEST BRANCH AND IT WAS BOOKED WITH SONY AND THEY GAVE ME A NEW ONE( ********** ********** 4).APPARENTLY IT HAD A PROBLEM WITH SOFTWARE . FEW MONTHS LATER TOWARDS THE END OF JULY IT LOST SIGNAL AND EVENTUALLY IT DIED.I TOOK IT TO THE SAME BRANCH IN KEYWEST AND CONCLUDED THAT IT MIGHT BE THE SAME THING AS IT DID THE SAME LIKE BEFORE. THIS TIME IT WAS REJECTED BECOUSE IT WAS DAMAGED BEYOND ECONOMIC REPAIR. T3 IS A SLIM PHONE AND THE CORNERS BETWEEN THE SILVER TRIMING EVENTUALLY COMES OUT. AND THE ONE CORNER WAS OUT FEW MONTHS AFTER RECEIVING THE PHONE AND IT WAS WORKING FINE, AND THAT WAS NOTED BY THE SALES REP BEFORE SENDING IT.WHEN I WENT TO THE BRANCH TO PICK UP MY PHONE ,STRAIGHT OUT OF THE BOX MY PHONE WAS BADLY BROKEN ON THE BACK. LUCKLY THE LADY WHO ASSISTED ME AGREED TO THE MANAGER THAT IT WAS NOT SEND LIKE THAT.QUESTION WILL BE THEN WHO BROKE MY PHONE BECOUSE SURELY IT WAS NOT ME,I MEAN IF A TECHNICIAN BROKE IT WHILE TRYING TO OPEN IT THEN WHY NOT BE HONEST ABOUT IT, BECOUSE THAST DISHONESTY.AND AGAIN WHY SAME PHONE SAME PROBLEM BUT DIFFERENT RESULTS. THATS VERY BAD</p>
Good Day Samuel Maila
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the High Value Repair Centre management team for urgent attention and to contact you back with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Samuel Maila
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the High Value Repair Centre management team for urgent attention and to contact you back with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
