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Colleen H

1 reviews | Active since Aug 2016

08 Aug 2016, 14:41

Unhappy customer

<p>Went to the mtn langeberg mall in mossel bay to do my upgrade.a week later a new deal came out with the handset that i upgraded to,with a tablet and simcard.i went back to the store to find out if i can cancel my upgrade to get the special,and was inform that i cannot.as a customer of that branch for more than 10 years i'm really unhappy,because why can't they give me the special</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Aug 2016, 19:10
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********