RB
Rose-Marie Basson
1 reviews | Active since Mar 2015
29 Mar 2015, 19:43
UNHAPPY COSTUMER
I got my Samsung S4 mini in December and from that day it restarts it self, I took it in, after a week I went back and they said there was no fault found so they did a software update, when I got home I switched it on and it restarted again I went back the next day and they sent it in again, after another week they said there is an alien LCD screen on the phone and that causes the phone to restart (why wasn't the screen the problem the first time?). The assistant even put her simcard in my phone and it still restarted so it cant be my simcard. Another week past and when I got there the third week they said there is a bill of over R2000 to be payed for them to fix my phone. What do they want to fix because they said there was no fault found. Its been over a month now and I still don't have my phone. They keep jumping the problem, they don't tell me why the phone is restarting, they keep looking for OTHER problems! in the meantime I am still paying the contract but have no phone. This is unacceptable!
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Replies (1)
MTN South Africa's replyOfficial
10 Apr 2015, 11:38Hello janpatat,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Please note that a quote is normally issued if the warranty of the device is voided. In order to get more clarity on the repair process please contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Please note that a quote is normally issued if the warranty of the device is voided. In order to get more clarity on the repair process please contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply10 Apr 2015, 11:38
Official
Hello janpatat,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Please note that a quote is normally issued if the warranty of the device is voided. In order to get more clarity on the repair process please contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Please note that a quote is normally issued if the warranty of the device is voided. In order to get more clarity on the repair process please contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Best regards,