Unhappy client

Ireceived a Data SIM last week. I was unable to use the SIM as it was notactive. I called *** yesterday who then transferred me to the Activationdepartment. I cannot recall the name of the person who I spoke to but thisperson informed me that the SIM was active and just needed to be RICA’d. Shesaid that she has forwarded my details to the RICA dept and I will be able touse my SIM within 2-24 hours. So I waited. This period has no passed and the SIMis still not in use. I call *** again today and the lady that answeredthe phone then gave me a number for the activation dept. I then called theactivation dept and they indicated that I need to contact Customer Service asmy SIM needs to be RICA’d. I then contacted Customer service and they indicatedthat I need to contact the RICA dept and gave me the number. I called thenumber and, someone answered and before I could even say Yello, was transferredagain. I then ended up at the Pre-paid dept who then again referred me toActivations dept. By this time my blood was boiling. The lady in the activationdept then informed me again that my card needs to be RICA’d and I then told herof my telephone conversation yesterday. I asked her if there were any notes onthe system re my conversation yesterday and the only notes on the system wasfrom Andile in Customer Service. She then told me that the RICA dept do nottake calls they only deal with emails. Itis clear that the lady that I spoke to yesterday did not do her job andunfortunately I cannot remember her name. This I find extremely unacceptableand unprofessional. This is my first contract with MTN and this is the kind ofservice I get.