UNHAPPY CLIENT-

Good day. i am very unhappy with the mtn branch in cresta mall. worst customer service ever, i took a phone on contract in january and i told the lady who helped me Tsepiso to not add my TYme bank banking details as the debit order account because i have changed my banking details at work so my income wont be going in that account. To make sure that they dont make any mistakes i ever brought bank statements for them so that they add the capitec banking details on the system and debit from it from the 1st day of the month. saturday on the 29th i went again to mtn to double check that they indeed changed my banking details and to my surprise it was still the Tyme bank details they had on the system, i asked again to change them and asked if they will deduct from the 1st on my capitec i was told that yes it would, 31 january i get an sms of the debit order bounce from tyme bank saying i have insufficient funds, why is the debit order now on the 31st ? why on the Tyme bank account when i did say it should be done on my capitec, i am very unhappy as this will mess up my credit score, i so wish i never did any contract with MTN because for such a big company to do such mistakes its uncalled for