Unhappy client at MTN

MTM .......what a disappointing visit to the store in Table View Pick n Pay Centre. My dear late mother’s best friend turning 90 next week left her ph in Uber,unfortunately she didn’t get it back with her life of memories in the ph. She went to the above store and was helped by a kind lady Carolanne a trainee. She bought a new expensive ph and a new card and activated the new ph.She went to the store 4 days ago to try and arrange a sim swop to date 5 days later she still has not been helped.As she explained to me that she had to get a new ph number as I understand they could not arrange the sim swop and blamed her for a hole bunch of issues that where far beyond her abilities. Needless to say I thought I could help her and took her to the store.On arrival the manager a big stocky guy looks at us, oh she is here again looking at and tries his best not to even look at us or ask her if he could help. She has now been to the store 5 times,and he left it to the trainee again ( she said he has not smiled in 5 days )to help us,she says she is busy but could do us doing us a favor and helped us. My moms friend had brought the SIM card (old 30 years number) that they gave her and told her not to try and activate the card. ( at 90 this is scary) I suggested that we take the ph back to the store and activate her new SIM SWOP card activated in the store,as they had made the relevant application.The manager gives us no attention,we had been there 20min waiting to let the trainee to get the old number into the new ph. Cut a long story short she takes the ph into the back of the store after 5 minutes I pop in the back and asked what was happening.This so called manager shouts at me that I’m not allowed behind the counter and should go back inside the shop floor. He was very aggressive and aggravated with us and made this experience that this 90 year old lady client .has been client longer than than the age of the manager. After his rant the trainee said sorry and would find out why the old number was not working yet.She would get back to us. Due to this Manager bad attitude and real bad service I called the call center to report his unacceptable bad behavior and service. I asked to speak to the call center manger,well off course she was in a meeting,assured me that she would call me back. I have not had a call back. Its really unacceptable that these big corporations can treat people with no respect or dignity.I write this to warn people of this MTN store.