Unhappy client
<p>I have a contract with mtn with no problems, except when I upgraded to my new Sony M5 which I absolutely loved until it started turning off by itself and eventually died a horrible sony death and wont even turn on. According to MTN and most sites it is a problem with model itself (and others). My problem is that my back screen is cracked voiding my warrenty , but my issue started long before I cracked the screen.</p> <p>I want MTN or Sony to take my phone and fix it, this unacceptable that I have a broken phone (RIP) and it was only a couple months old. MTN said if they looked at the phone they would have to replace my back cover at R1500 first!!!! That is frikken ridiculous. What do I do now??</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Sept 2016, 13:34Good Day Lorraine-May Smith
Thank you for your post.
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset. Please accept our apologies for any inconvenience experienced.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty.This is done in accordance with procedures laid down by each manufacturer.
It is unfortunate that the Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply23 Sept 2016, 13:34
Official
Good Day Lorraine-May Smith
Thank you for your post.
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset. Please accept our apologies for any inconvenience experienced.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty.This is done in accordance with procedures laid down by each manufacturer.
It is unfortunate that the Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,