unhappy client

<p>i have logged a a claim for my contract phone to be repaired at mtn store at ****arney at was on the 3rd of may 2016 then i was told the procedure has been changed that the insurance person will give me a call to pick up my handset this is not the first time i logged a claim it usually doesnt take this long .the guy assisted me by the name the name of thabang has been really helpful however we cannot seem to get through the mtn insurance call centre ive been whenever i give them a call i will hold for hours with no luck.the acknowledged the received a claim but they have backlog, this is trully not acceptable i work for insurance myself the first priority is our clients becuase the pay our salaries how long must a person wait for no one seem to know anything whenever i call the call centre talking about unprofessional agents what is the point of taking an insurance if its going to delay and drag this long i am prepared to put in a fight even to involve my lawyers if it has to go that far i have been with this company for 7 years i would traded to another service provider despite anything but im still with them .i am not getting any joy of out this and i expected to get a feedback.</p>