RK
Ruth K
1 reviews | Active since Feb 2022
15 Feb 2022, 15:00
Unhappy client
I am so disappointed and frustrated with #MTN South Africa. November 2021 I app**** for a sim only contract and I was happy with the deal till the Sim arrived and I had to activate it. The most important details about usage were not shared and the amount of data I got was not the one I was promised. I decided to cancel the contract on the 6th of December 2021 and I was told I would have to wait 14 days for the cancelation but they have debited my account twice since then on the incorrect pay date which made my bank charge me additional charges, I already have two contracts with MTN and been a client for more than 6 years. I am still waiting for my refund. MTN I want my money now!
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Ruth K's updateReviewer Update
19 Feb 2022, 11:32Still waiting for response from ATM. Am so frustrated by their incompetence. Still waiting for my money to be returned after a full 2 months. I don't feel valued at all. They don't even try to communicate with me. I really need assistance with this.
RK
Ruth K's update19 Feb 2022, 11:32
Reviewer Update
Still waiting for response from ATM. Am so frustrated by their incompetence. Still waiting for my money to be returned after a full 2 months. I don't feel valued at all. They don't even try to communicate with me. I really need assistance with this.