Unhappy client

My contact with MTN ended in May 2020. I went to MTN branch several times to ask how much I’m owing them since did not cancel my contract when it ended. Most of the branches told me that they couldn’t pick up my contract on the system. I later found out that I was on ITC. I called MTN then they told me that my settlement amount is R1,573 .00. I paid that full amount of R1573.00 on the 2nd of February 2021 then I emailed MTN my proof of payment. I also called MTN and asked them to remove me on ITC and cancel the contract.

When I called them after a 2 weeks the consultant told me that they are still busy with my request they will give me a call to cancel my contract and remove my ITC status.

I called again as I didn’t receive any feedback from MTN and the consultant told me that she will make a follow up. I still didn’t receive feedback from MTN.

I called MTN gain they said I must pay another R2000 if I want to cancel my contract as my contact ends in 2022. I asked to speak to the team leader, he refused to talk to me, he told the consultant that there is nothing that he can do, I must just pay MTN what I’m owing them.

Please investigate this, I’ve been on ITC since 2020 for the amount of R350,MTN doesn’t want to remove me and also I want that contract to be cancelled because I paid you. Also, please listen to all my call recordings, MTN is so unprofessional, all your consultants are giving me different stories on the phone, thus I refuse to renew my contract. It’s been a pain doing service with you.

Regards Gugu Dube Contact number:***