Unhappy Client

<p>Good day</p> <p> </p> <p>I recently upgraded my contract and received delivery 2017-05-15. On the morning of 2017-05-22 my phone was working fine then later stopped working.</p> <p> </p> <p>I called in your call centre and spoke to Deelyn advising him of the situation at hand. He advised me to take the phone to my nearest MTN Store but I need to have all the equipment that I received with the phone with me. I advised that is not something I have now. He never advised or offered that they get the courier company to collect the phone.</p> <p> </p> <p>Today 2017-05-23 I went to the nearest MTN Store in Woodmead as this is closest to me. I spoke to a very rude lady. She advised me to go to Morningside as they are a franchise and not a MTN direct store. Bear in mind Deelyn never advised me on this.</p> <p> </p> <p>I called again and advised the consultant on the situation at hand I spoke to which is Gloria, she advised that she would send the collection request to her supervisor for approval and for the supervisor to call me back. Im still waiting for the supervisor to call me back. Today is day 8 I have the phone and Gloria tells me that because it is still under warranty if the supervisor does not approve the collection I would have to take the phone to nearest service centre where they can assess if it is a factory fault or damage by the client.</p> <p> </p> <p>Im very upset and if I must say ****ing ****ed off at the service I have received thus far. How does MTN expect me to pay for a service that I myself am not receiving and a device that is not working</p>