Dm
DEVINA12 moodley
1 reviews | Active since May 2017
10 May 2017, 12:41
unhappy client
<p>i have been contacting mtn for the year with regards to my account and they have handed the account to the legal advise - i call , email and did what needed to be done , they service is so bad they do not get back to the client they do not call but when they want the service they on the ball - the store in phoenix mtn messed up WHY must the client pay - i want answer from mtn . </p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 May 2017, 17:15Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with your account number or Id number in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
MTN South Africa's reply10 May 2017, 17:15
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with your account number or Id number in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,