SP
Smah P
1 reviews | Active since Sept 2015
18 Feb 2019, 11:01
unhappy client ***
MTN I received a message that my query has been resolved yet I did not receive any feedback from you. If my contract is R999 monthly and I have unbilled usage of R514.45, why am I being invoiced for R2225? Where is the additional R711 coming from? I would like to have this resolved before you debit my account month end.
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Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
19 Feb 2019, 08:07Good day Smah,
Thank you for your post.
Please note that we tried to contact you last week and reached voicemail.
Please note that we did receive feedback from our billing team, your bill was increased by data bundles that were purchased on your account.
Kindly note that the R1200 limit does not include your subscription fee, hence the amount due is R2, 279.30.
We trust the above is in order.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please note that we tried to contact you last week and reached voicemail.
Please note that we did receive feedback from our billing team, your bill was increased by data bundles that were purchased on your account.
Kindly note that the R1200 limit does not include your subscription fee, hence the amount due is R2, 279.30.
We trust the above is in order.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply19 Feb 2019, 08:07
Official
Good day Smah,
Thank you for your post.
Please note that we tried to contact you last week and reached voicemail.
Please note that we did receive feedback from our billing team, your bill was increased by data bundles that were purchased on your account.
Kindly note that the R1200 limit does not include your subscription fee, hence the amount due is R2, 279.30.
We trust the above is in order.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please note that we tried to contact you last week and reached voicemail.
Please note that we did receive feedback from our billing team, your bill was increased by data bundles that were purchased on your account.
Kindly note that the R1200 limit does not include your subscription fee, hence the amount due is R2, 279.30.
We trust the above is in order.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's replyOfficial
19 Feb 2019, 09:00Good day Smah,
Please note that bundles purchased for your January invoice were R966.95, excluding VAT.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that bundles purchased for your January invoice were R966.95, excluding VAT.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply19 Feb 2019, 09:00
Official
Good day Smah,
Please note that bundles purchased for your January invoice were R966.95, excluding VAT.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that bundles purchased for your January invoice were R966.95, excluding VAT.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's replyOfficial
20 Feb 2019, 08:35Good day Smah,
Please note that a request has been sent to our billing team for a breakdown of the bundles that were purchased.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that a request has been sent to our billing team for a breakdown of the bundles that were purchased.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply20 Feb 2019, 08:35
Official
Good day Smah,
Please note that a request has been sent to our billing team for a breakdown of the bundles that were purchased.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that a request has been sent to our billing team for a breakdown of the bundles that were purchased.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's replyOfficial
21 Feb 2019, 12:43Good day Smah,
Please note that billing has confirmed the purchase of 10GB and 3GB. Please note that there was another charge of 3GB which was not provisioned on your account.
We are going to do a credit on your MTN account for this 3GB.
Apologies once again for the inconvenienced caused.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that billing has confirmed the purchase of 10GB and 3GB. Please note that there was another charge of 3GB which was not provisioned on your account.
We are going to do a credit on your MTN account for this 3GB.
Apologies once again for the inconvenienced caused.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply21 Feb 2019, 12:43
Official
Good day Smah,
Please note that billing has confirmed the purchase of 10GB and 3GB. Please note that there was another charge of 3GB which was not provisioned on your account.
We are going to do a credit on your MTN account for this 3GB.
Apologies once again for the inconvenienced caused.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that billing has confirmed the purchase of 10GB and 3GB. Please note that there was another charge of 3GB which was not provisioned on your account.
We are going to do a credit on your MTN account for this 3GB.
Apologies once again for the inconvenienced caused.
Warm Regards,Zanele MazibukoComplaints Management Team
SP
Smah P's updateReviewer Update
28 Feb 2019, 16:07Hi mtn
I have not been credited with the 3Gb. I have paid the billing tho’
SP
Smah P's update28 Feb 2019, 16:07
Reviewer Update
Hi mtn
I have not been credited with the 3Gb. I have paid the billing tho’