Unhappy as MTN lost 2 payments made via EFT and nothing resolved

Wish there was an option with no stars as MTN does not deserve even the 1 I had to give to post this review.

Very unhappy. After 27 emails sent from me to MTN collections. MTN lost 2x payments made via EFT from my Discovery acc to their ABSA account. My line was cut and I received 4 different amounts from them in less than a week on my account. MTN changed account systems in Sept 2020. It was virtually impossible to phone as the call volumes were enormous. I received 2x R0.00 accounts, but knew it couldn't be. Paid R1800 on 2 Oct 2020 and R2510 on 1 Nov 2020 respectively plus another R700 on 3 Nov 2020. I spoke to Mbalenhle Ndaba, Cerleaze Jacobs, Meshnie ****samy, to name a few, per email, from 1 September till today. I even did the recon for them on my account. No joy. I have looooooong email trails from *** My problem is still not solved. My ref nr at MTN is A*** [#***], A*** [#***] Very unhappy Christa de Beer - ***