1 reviews | Active since Jun 2012
UNHAPPY AND INCONVENIENCED
Today was the first time an MTN consultant from the retentions department assisted by linking me up with MobilesPlus. I have wasted hours on trying to resolve this problem which was created by the company you outsource your upgrades/contracts to. Please see the full details below. Between MTN and MobilePlus I have been inconvenienced as well as having pay out extra money to purchase data due to *********** consultants. What is MTN going to do about this as I have been a loyal client for 21 years and find it abhorrent that I have been treated in this manner.
I did an upgrade with Mobileplus on my data line about two weeks ago. The consultant gave me incorrect information stating that data usage was 15-16GB per month etc and all the good sales talk to hook you into agreeing to the upgrade. From this date there has been no use able data on the line, [although MyMTN App states +- 6GB- unable to use this] On the MyMTN app the data used for this data line is way over the amount of 15-16 GB per month.
He further said that should I change my mind I must contact the MTN no 808 within the cooling off period. This I did and have been pushed around from pillar to post, eventually getting through to MobilePlus today, who do not want to accept any responsibility that their consultant gave me incorrect information. They cannot tell me how long I have to wait for the cancellation of the upgrade [which they have sent to MTN today] to take place. My family have been inconvenienced by this and I have had to spend additional funds to purchase data in the interim. This is totally unacceptable, and I guess that I will get no response from logging this on HelloPeter from them either as they are not registered on Hello Peter - just another confirmation they have zero passion for client service - just want commission for doing upgrades/selling new contracts! At the end of the day their consultant gave me incorrect information they should follow up with MTN and make sure that the upgrade is cancelled. Why should it become my problem - oh sorry I forgot that I live in SA and this is how things work here!!! Agree with other complainants there is zero communication between MobilePlus and MTN - MTN better catch a wake up they will be losing clients if they carry on using this company's services to upgrade their clients packages!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised on the below response from MobilePlus.
Hi Sizwe.S
Trust you are well
Kindly be advised we have already received customers query today from *** and customer has been contacted this morning ,kindly note that we have sent through customers cancellation request and awaiting feedback once the upgrade is cancelled and term date reversed .
Kind regards
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised on the below response from MobilePlus.
Hi Sizwe.S
Trust you are well
Kindly be advised we have already received customers query today from *** and customer has been contacted this morning ,kindly note that we have sent through customers cancellation request and awaiting feedback once the upgrade is cancelled and term date reversed .
Kind regards
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Sizwe Schoeman Complaints Management team
I need this cancelled and my previous contract reinstated TODAY!!!!!!!!!!!!!! 10 JUNE 2019 – NOT 11 JUNE OR 12 JUNE OR ANY OTHER DATE IN THE FUTURE BUT TODAY 10 JUNE 2019
I am being SERIOUSLY IMPACTED with no DATA for my three children who are at University in PE who need this for their studies.
No offer of compensation from Mobile Plus or MTN !
MTN I am seriously considering moving to another service provider after being a loyal client of yours for 20 odd years. I HOPE YOU ARE TAKING THIS SERIOUSLY AS IT DOESN’T APPEAR THAT WAY
Never defaulted on one payment – MTN collect their debit order every month without fail, but when I need you to come to the party and correct this – SILENCE!!!!!!
VERY UNHAPPY CLIENT – HELLO PETER WILL BE UPDATED AS WELL.
I need this cancelled and my previous contract reinstated TODAY!!!!!!!!!!!!!! 10 JUNE 2019 – NOT 11 JUNE OR 12 JUNE OR ANY OTHER DATE IN THE FUTURE BUT TODAY 10 JUNE 2019
I am being SERIOUSLY IMPACTED with no DATA for my three children who are at University in PE who need this for their studies.
No offer of compensation from Mobile Plus or MTN !
MTN I am seriously considering moving to another service provider after being a loyal client of yours for 20 odd years. I HOPE YOU ARE TAKING THIS SERIOUSLY AS IT DOESN’T APPEAR THAT WAY
Never defaulted on one payment – MTN collect their debit order every month without fail, but when I need you to come to the party and correct this – SILENCE!!!!!!
VERY UNHAPPY CLIENT – HELLO PETER WILL BE UPDATED AS WELL.