1 reviews | Active since Oct 2016
Unhappy
<p>Good Morning</p> <p> </p> <p>I have purchased a brandnew mobicell tablet from mtn in Volksrusts . Ihave used the tablet for 3 months and its still under warranty. It was taken to the mtn store and the lady booked it in for a repair and not a warranty assessment. They have now sent my tablet back to the store but i was informed that it is a refurbished one. I want to know if ive purchased a brand new one why should i receive a refurbished one further more i did tell the mtn store that i want a full refund and dont want the tablet any more. Its been a week now and i have been phoning the mtn store but iam not geetting any answers. Please assisst me.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***