1 reviews | Active since Sept 2012
Unhappy
<p>I upgraded to a iPhone a month ago and today the phone will not switch on..... No fall or water and I am so upset....New phone and now the phone must go in and I must wait 2 weeks......Why can't Mtn overnight the phone and get it sorted....I spend so much money every month for a dud phone.... I send things by plane and have it sorted in a day esp it customers to be kept happy..... Mtn it's time to put better systems in place....I should be getting a new phone and today it should be sorted</p>
Day 2 and still no reply to my post.
Day 2 and still no reply to my post.
Good Day Simone
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please accept our apologies for any inconvenience experienced.
Please note that the phone is still under warranty, in order for a new handset to be given to you, the repairs centre will have to assess the current one.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Simone
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please accept our apologies for any inconvenience experienced.
Please note that the phone is still under warranty, in order for a new handset to be given to you, the repairs centre will have to assess the current one.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Hi Zukiswa
Thank you for the official business reply but can my faith be restored by MTN calling me and tracking my device and marking it urgent and the turn around time can be a day instead of 2 weeks? I could airfreight it and get it back to a customer in 2 days..This is a phone that was not dropped yesterday and was in perfect working condition in the morning but by afternoon it was blank and screen was black and the back was hot so clearly a software problem.... MTN CALL ME AND TRACK MY PHONE and restore my faith...I bought a phone that is supposed to work and not have me battling like i am now..Thanks
Hi Zukiswa
Thank you for the official business reply but can my faith be restored by MTN calling me and tracking my device and marking it urgent and the turn around time can be a day instead of 2 weeks? I could airfreight it and get it back to a customer in 2 days..This is a phone that was not dropped yesterday and was in perfect working condition in the morning but by afternoon it was blank and screen was black and the back was hot so clearly a software problem.... MTN CALL ME AND TRACK MY PHONE and restore my faith...I bought a phone that is supposed to work and not have me battling like i am now..Thanks
MTN still no call to tell me what is going on.....
MTN still no call to tell me what is going on.....