1 reviews | Active since Feb 2014
unhappy
I'm very absurd the way I'm treated by you.Firstly I'm being threatened to suspend my service on my phone.InFebruary I phoned your call centre to get the amount I owe up to the end of my contract fair enough they gave me amount, I went to pay it.On the 8th May 2015 ,I called to inform you about cancelling my contract because it was to end I was informed that my contract will be cancel so that I don't get air,data. On my wife phone she received messages tell me that I owe amount of R1500. I called to find out what was that money for I couldn't get an answer they told me that my quiry has been forwarded for consideration. After three weeks I got an sms again saying I owe R982.00 and today I received a message saying in 2 days time my service will be suspended, so my quiry where does this money come from because my contract expired at the end of April 2015 when I pay the lump sum my account was up to date. Could you please sort this problem.
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the credit of R572.99 was passed on the 2015-08-13,
Kindly be advised that your account escalated Packet switch data usage on the number *** as it was used for data between April and May and that invoice was closed in May, Your account is still owing R 983.80 for the usage only.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the credit of R572.99 was passed on the 2015-08-13,
Kindly be advised that your account escalated Packet switch data usage on the number *** as it was used for data between April and May and that invoice was closed in May, Your account is still owing R 983.80 for the usage only.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,