unhappy

Since MTN has been on strike I wasn't able to contact them in anyway nor check on the status of my account because they weren't debiting me....2days ago I eventually get through and I get told that my account has been handed over to legal, yet I have not received any letters nor sms informing me that my account is arrears. I don't understand how MTN truly works, you cant go on a strike for months then when the strike is over there is no communication sent out to your clients nor try to rectify any mistakes or inconveniences caused...disgusted at the poor service by MTN