PP
Pieter P
1 reviews | Active since Jan 2014
24 Oct 2018, 13:05
Unhappy
Did a upgrade supposed to get a free watch did not revive it now nobody can help me
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
24 Oct 2018, 19:46Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply24 Oct 2018, 19:46
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
PP
Pieter P's updateReviewer Update
24 Oct 2018, 19:52I have phone 808 aswell as MTN upgrade department nobody is willing to assist me but when it comes to payment i have to pay infull i took this contract because of the watch and now i nobody helps me please phone me and advice me
PP
Pieter P's update24 Oct 2018, 19:52
Reviewer Update
I have phone 808 aswell as MTN upgrade department nobody is willing to assist me but when it comes to payment i have to pay infull i took this contract because of the watch and now i nobody helps me please phone me and advice me