MM
Matshepo M
1 reviews | Active since May 2018
22 May 2018, 11:58
Unhappy
I have upgraded my phone its p20 Huawei that comes with a sharelink Wi-Fi and I have not received that as I was told that they are out of stock. Tried phoning the store directly several times no answer it's almost 3weeks now. Head office they are not of any help still been referred to the store, they can not even check if the stock is still available what do i do because at the end of the day am gonna pay for something I don't have. It's really bad customer service am not happy at all
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 May 2018, 19:53Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we have engaged with West gate branch to make contact with you and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply22 May 2018, 19:53
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we have engaged with West gate branch to make contact with you and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,