Unhappy
Did a new application for a contract yesterday at MTN at Mall@Carnival at around 10am. We were advised by the sales person that my application was sent for credit vetting and would have an answer on approval in 2 - 24 hours. It is now over 24 hours. When I call the stores number they don't even answer the phone... Very frustrated as I would like feedbac****!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Feb 2018, 23:08Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
we have evaluated your contract application and it shows that it has been declined due to credit reasons.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply26 Feb 2018, 23:08
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
we have evaluated your contract application and it shows that it has been declined due to credit reasons.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,