Unhappy
I paid up my account and requested that my contract be changed to pay as you go. I still haven't received any statement or response after payment. (I sent 2 emails) When will this be sorted out finally?
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Replies (2)
MTN South Africa's replyOfficial
27 Nov 2017, 20:46Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience caused.
We will engage with Retentions Department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply27 Nov 2017, 20:46
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience caused.
We will engage with Retentions Department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
's updateReviewer Update
01 Dec 2017, 08:04Mike, are you planning on solving this?
's update01 Dec 2017, 08:04
Reviewer Update
Mike, are you planning on solving this?