TR
Tshepiso R

1 reviews | Active since Jun 2014

05 Dec 2016, 12:55

Unhappy

<p>I submitted my insurance claim form on the 22 Novemeber 2016. I received the reference number ********** 9, i waited for 5 working days like they had instructed and then decided to call the number ********** 084 and followed the voice propmt. The phone kept ringing and was cut off, i tried this several times to no avail. Today is the 5th December and the same thing occured.</p> <p>I pay insurance so that i do not exeprience any difficulties when i need to have my phone repaired or replaced and will not tolerate this type of service.</p> <p>This is the second time that i am enduring this.</p> <p> </p> <p> </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply09 Dec 2016, 15:41
Official

Good Day ,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance Company for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

Best regards,

TR
Tshepiso R's update20 Dec 2016, 12:47
Reviewer Update

Good day

Please note that it is now the 20th and no response has been received to date.

I am extremely disgruntled at the lack of customer care and cannot wait for my contract to end with the SP.