BL
Brian L

1 reviews | Active since Aug 2016

21 Nov 2016, 11:08

Unfulfilled promise

<p>Good day,</p> <p> </p> <p>I would like to express my disappointment in MTN South Africa, where they offered me free 500MB of data and as a result they gave me an invalid voucher pin. This comes after I retweeted their promotion on Twitter and as a thank you, they gave me free 500MB. However, I have expressed my invonvience by contacting them on twitter and they have promised to resolve the issue since the 18th of November. Still to this date, I havent received any communication eventhough I offered them my contact details.</p> <p> </p> <p>I am much unhappier with how they have handled the issue. I hope hellopeter can assist in sorting the matter.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Twitter:SimplyDope</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Nov 2016, 21:41
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We will engage with the relevant functional unit to investigate and advise accordingly, we will revert to you with feedback.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***